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Refund & Return Policy

At Ayshe Salimova, customer satisfaction is our priority. We aim to provide a smooth and transparent shopping experience.

1. Returns

We accept returns within 14 days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase is required

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care products (for hygiene reasons)
  • Used or damaged items not due to our error
  • Items purchased on sale or promotion

3. Refunds

Once we receive and inspect your returned item, we will notify you.

If approved:

  • Your refund will be processed within 5–10 business days
  • The amount will be returned to your original payment method

4. Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery.

We will:

  • Replace the item, or
  • Offer a full refund

6. Contact Information

For any questions or return requests, please contact us:

📧 Email: aysheayshesalimova@gmail.com
📍 

✦ REFUND & RETURNS POLICY ✦
Ayshe Salimova Butik · butiksalimova.com
Last updated: April 3, 2026
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◈ 1. RIGHT OF WITHDRAWAL
You have 14 days from the date of delivery to return
any item, in accordance with EU consumer protection law.
No reason is required.

◈ 2. CONDITIONS FOR RETURN
Items must be unused, unworn, and in original packaging
with all tags attached. We reserve the right to refuse
returns that do not meet these conditions.

◈ 3. HOW TO RETURN
Contact us at info@butiksalimova.com to initiate
a return. We will provide return instructions within
2 business days.

◈ 4. REFUNDS
Once we receive and inspect the item, refunds are
processed within 14 days to your original payment method.

◈ 5. EXCEPTIONS
The following items cannot be returned:
· Personalized or custom-made products
· Intimate apparel or hygiene items (if unsealed)
· Digital products

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✉ info@butiksalimova.com
✦ butiksalimova.com ✦

 

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